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Business Process Framework Top level Domain Only

(2) eTOM Process Type Customer Experience Management Strategy and Planning (2) eTOM Process Type Party Revenue Management (2) eTOM Process Type Resource Development & Retirement (2) eTOM Process Type Service Development & Retirement (2) eTOM Process Type Advertising (1) eTOM Process Type Common Enterprise Processes (2) eTOM Process Type Party Relationship Development & Retirement (2) eTOM Process Type Party Offering Development & Retirement (2) eTOM Process Type Party Agreement Management (2) eTOM Process Type Market Research (2) eTOM Process Type Brand Management (2) eTOM Process Type Marketing Campaign Management (2) eTOM Process Type Product Capacity Management (2) eTOM Process Type Marketing Communications (2) eTOM Process Type Product Specification & Offering Development & Retirement (2) eTOM Process Type Capacity Management (2) eTOM Process Type Cataloging Frameworx Domain Common Process Patterns Domain (2) eTOM Process Type Customer Experience Management (2) eTOM Process Type Party Privacy Management (2) eTOM Process Type Product Performance Management (1) eTOM Process Type Stakeholder & External Relations Management (1) eTOM Process Type Human Resources Management (1) eTOM Process Type Financial & Asset Management (1) eTOM Process Type Knowledge & Research Management (1) eTOM Process Type Enterprise Effectiveness Management (1) eTOM Process Type Enterprise Risk Management (1) eTOM Process Type Strategic & Enterprise Planning Frameworx Domain Enterprise Domain (2) eTOM Process Type Party Performance Management (2) eTOM Process Type Party Strategy & Planning (2) eTOM Process Type Party Support & Readiness (2) eTOM Process Type Sales Forecasting (2) eTOM Process Type Sales Strategy & Planning (2) eTOM Process Type Customer Support & Readiness (2) eTOM Process Type Product Support & Readiness (2) eTOM Process Type Market Sales Support & Readiness (2) eTOM Process Type Sales Channel Management (2) eTOM Process Type Contact/Lead/Prospect Management (2) eTOM Process Type Product Configuration Management (2) eTOM Process Type Sales Performance Management (2) eTOM Process Type Market Performance Management (2) eTOM Process Type Party Tender Management (2) eTOM Process Type Party Problem Handling (2) eTOM Process Type Party Order Handling (2) eTOM Process Type Party Interaction Management (2) eTOM Process Type Workforce Management (2) eTOM Process Type Resource Mediation & Reporting (2) eTOM Process Type RM&O Support & Readiness (2) eTOM Process Type Resource Provisioning (2) eTOM Process Type Resource Trouble Management (2) eTOM Process Type Resource Performance Management (2) eTOM Process Type Resource Data Collection & Distribution (2) eTOM Process Type Resource Strategy & Planning (2) eTOM Process Type Resource Capability Delivery (2) eTOM Process Type SM&O Support & Readiness (2) eTOM Process Type Service Configuration & Activation (2) eTOM Process Type Service Problem Management (2) eTOM Process Type Service Quality Management (2) eTOM Process Type Service Guiding & Mediation (2) eTOM Process Type Service Strategy & Planning (2) eTOM Process Type Service Capability Delivery (2) eTOM Process Type Customer Management (2) eTOM Process Type Customer Interaction Management (2) eTOM Process Type Customer Information Management (2) eTOM Process Type Manage Balances (2) eTOM Process Type Manage Billing Events (2) eTOM Process Type Charging (2) eTOM Process Type Customer QoS/SLA Management (2) eTOM Process Type Marketing Fulfillment Response [DELETED] (2) eTOM Process Type Bill Invoice Management (2) eTOM Process Type Selling (2) eTOM Process Type Bill Payments & Receivables Management (2) eTOM Process Type Order Handling (2) eTOM Process Type Bill Inquiry Handling (2) eTOM Process Type Problem Handling (2) eTOM Process Type Market Strategy & Policy (2) eTOM Process Type Product & Offer Portfolio Planning (2) eTOM Process Type Sales Development (2) eTOM Process Type Product & Offer Capability Delivery Frameworx Domain Engaged Party Domain Frameworx Domain Resource Domain Frameworx Domain Service Domain Frameworx Domain Customer Domain Frameworx Domain Product Domain Frameworx Domain Market_Sales Domain

Business Process Framework Top level Domain Only

Diagram Description

Efficient, clear and effective business processes are critical to delivering innovative services quickly, at the least possible cost. The Business Process
Framework provides a comprehensive, industry agreed, multi-layered view of the key business processes a service provider requires to run their business. Aligned to ITIL, and supported by off-the-shelf tools, the Business Process Framework provides:
o A comprehensive, multi-layered catalog of the business processes required to run a
service provider business
o Guidelines and standard process flows ensuring your processes are efficient and
effective across the enterprise
o Business-to-Business (B2B) processes giving you standardized processes across a value chain
of partners


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:09