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Application Framework (TAM)

Business Process Framework (eTOM)

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1.3. Customer Management Domain

(2) eTOM Process Type Customer Experience Management Frameworx Domain Customer Domain (2) eTOM Process Type Bill Invoice Management (2) eTOM Process Type Bill Inquiry Handling (2) eTOM Process Type Customer QoS/SLA Management (2) eTOM Process Type Problem Handling (2) eTOM Process Type Order Handling (2) eTOM Process Type Bill Payments & Receivables Management (2) eTOM Process Type Charging (2) eTOM Process Type Manage Billing Events (2) eTOM Process Type Manage Balances (2) eTOM Process Type Customer Information Management (2) eTOM Process Type Customer Interaction Management (2) eTOM Process Type Customer Management (2) eTOM Process Type Customer Support & Readiness

1.3. Customer Management Domain

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:01