Category: (3) eTOM Process Type
Process Identifier: 1.3.9.2
Original Process Identifier: 1.1.1.10.2
Maturity Level: 4
Production of a timely and accurate invoice in accordance with the specific billing cycles and reflective of the final charges for services, together with any adjustments, delivered to the customer by the Service Provider and respective other parties.
The primary purpose of the Create Customer Bill Invoice process is the production of a timely and accurate invoice in accordance with the specific billing cycles and reflective of the final charges for services, together with any adjustments, delivered to the customer by the Service Provider and respective other parties. This process contains the invoicing components of the Service Provider’s business. This includes the rendering/formatting of an invoice, the delivery of an electronic copy of an invoice to customers and the processes that verify invoice quality prior to distribution to the customer in electronic form, or to the process responsible for physical invoice production and distribution. The flow of this process can be viewed as an extension of the company’s e-business strategy. In this case, the Service Provider would render an invoice electronically, via the Internet for example. Furthermore, this process provides specifications for the formatting of invoices in different ways and to achieve different publishing possibilities, and supports the creation of different invoice formats for different publication media. The process is further responsible for splitting and re-arranging invoices for customers (particularly customers with complex account structures) according to agreements made with these customers. Additionally these processes store the customer invoice for a period of time to address regulation and/or internal requirements, during which they can be accessed to support any customer or regulator agency inquiries on bill invoices.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Where periodic invoicing is required, this process is resposible for accumulating the data to be invoiced and rendering it into the required format. Typically, a .pdf document or a HTML page is made available to the customer, and notification of its existance is sent electronically using the customer's preferred means. For corporate customers, file transfer of the base data is often used. Before the invoice is made available to the customer, it is necessary to validate that its accuracy and reasonableness. Failures to identify problems during this process frequently hit headlines (e.g. bill shock, erroneous charges).
This process generates Invoices to the required specification, from the base account data. It manages the storage of the invoices and notification to the customers of their availability.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model