Frameworx Application: Service Problem Tracking & Management

Category: (2) TAM Application Type

Application Identifier: 6.5.5

Maturity Level: 4

Overview

Service Problem Tracking & Management applications provide necessary functionality to assure that service problems are remedied as efficiently as possible.

Functionality

Service Problem Tracking & Management applications provides necessary functionality to assure that service problems are assigned, coordinated, and restored efficiently, escalating as needed.

Supported Business Services

(2) TAM Application Type Service Problem Tracking & Management

Appears on these diagrams:

• 6.5 Service Problem Management

Frameworx Processes (Automated TAM to eTOM)

• Cancel Service Problem
• Coordinate Service Problem
• Correct & Resolve Service Problem
• Correlate Service Alarm Event Notifications
• Escalate/End Service Problem
• Invoke Support Service Problem Management Processes
• ITIL Problem Management
• Manage Service Improvement Notification and Authorization
• Manage Service Restoration
• Perform Final Service Test
• Support Service Problem Management
• Track & Manage Service Problem

Frameworx Domains (Horizontal)

• Service Domain

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