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6.5 Service Problem Management

(2) TAM Application Type Service Problem Reporting (2) TAM Application Type Service Problem Tracking & Management (2) TAM Application Type Service Problem Correction & Resolution (2) TAM Application Type Service Problem Analysis (2) TAM Application Type Service Problem Monitoring (2) TAM Application Type Service Problem Reception (1) TAM Application Type Service Problem Management

6.5 Service Problem Management

Diagram Description

Service Problem Management applications act as the bridge between resource troubles (e.g. network faults) and customer affecting problems. Customer Problem Management, Service Problem Management and resource fault Management can be seen as one distributed set of related applications, ideally built around common data and functions. Each takes a different view of the same data.


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:07