Frameworx Home

Application Framework (TAM)

Business Process Framework (eTOM)

Business Process Framework Flows

Information Framework (SID)

Business Metrics High Level

All Diagrams

Frameworx Processes

Frameworx Applications

Information Framework ABEs

Frameworx Metrics

Views

Frameworx Process: Correct & Resolve Service Problem

Category: (3) eTOM Process Type

Process Identifier: 1.4.6.3

Original Process Identifier: 1.1.2.3.3

Maturity Level: 4

Description

Restore the service to a normal operational state as efficiently as possible

Extended Description

The objective of the Correct & Resolve Service Problem processes is to restore the service to a normal operational state as efficiently as possible. Based on the nature of the service failure leading to the associated service alarm event notification, automatic restoration procedures might be triggered. Manual restoration activity is assigned to the Correct & Resolve Service Problem processes from the Track & Manage Service Problem processes. Depending on the nature of the specific service failure, these processes may possibly re-assign services or re-configure service parameters. For large service failures requiring extensive re-assignment and/or re-configuration activity to restore normal operation, these processes will attempt to implement work-arounds to recover the specific service operation. In these circumstances, recovery of normal operation may require invocation of the Support Service Problem Management processes. They will also report successful restoration of normal service operation, restoration through temporary work-arounds or an unsuccessful attempt at service restoration to Track & Manage Service Problem through updates to the associated service trouble report.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

The objective of the Correct & Resolve Service Problem processes is to restore the service to a normal operational state as efficiently as possible. In linking with ITIL, note that the relationship here with the underlying "service" is not so distinct in ITIL, as there "service" is used to address also the "product" focus here.

Candidate Mandatory

Based on the nature of the service failure leading to the associated service alarm event notification, automatic restoration procedures might be triggered. Depending on the nature of the specific service failure, these processes may possibly re-assign services or re-configure service parameters. Note this is mandatory where the nature of the service failure requires this. For large service failures requiring extensive re-assignment and/or re-configuration activity to restore normal operation, these processes will attempt to implement work-arounds to recover the specific service operation. In these circumstances, recovery of normal operation may require invocation of the Support Service Problem Management processes.

Candidate Optional

Reserved for future use.

Candidate Interactions

Manual restoration activity is assigned to the Correct & Resolve Service Problem processes from the Track & Manage Service Problem processes.. They will also report successful restoration of normal service operation, restoration through temporary work-arounds or an unsuccessful attempt at service restoration to Track & Manage Service Problem through updates to the associated service trouble report.

(3) eTOM Process Type Correct & Resolve Service Problem

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View
  • NetVision V3.7

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:15