Frameworx Process: Invoke Support Service Problem Management Processes

Category: (4) eTOM Process Type

Process Identifier: 1.4.6.3.4

Original Process Identifier: 1.1.2.3.3.4

Maturity Level: 4

Description

This process recovers normal operation by invocation of the Support Service Problem Management processes. It also reports successful restoration of normal operation or an unsuccessful attempt at restoration to Track & Manage Service Problem through updates to the associated Service Trouble report.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

This process recovers normal operation by invocation of the Support Service Problem Management processes. It also reports successful restoration of normal operation or an unsuccessful attempt at restoration to Track & Manage Service Problem through updates to the associated Service Trouble report.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

This process recovers normal operation by invocation of the Support Service Problem Management processes. It also reports successful restoration of normal operation or an unsuccessful attempt at restoration to Track & Manage Service Problem through updates to the associated Service Trouble report.

Candidate Optional

Not used for this process element

Candidate Interactions

Reports successful restoration to Track & Manage Service Problem through updates to the associated Service Trouble report.

(4) eTOM Process Type Invoke Support Service Problem Management Processes

Appears on these diagrams:

• 1.4.6.3 Correct & Resolve Service Problem
• 1.4.6.3 Correct & Resolve Service Problem Flow

Frameworx Applications (Automated eTOM to TAM)

• Service Problem Tracking & Management

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

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