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Frameworx Application: Service Quality Model Establishment

Category: (2) TAM Application Type

Application Identifier: 6.9.1

Maturity Level: 4

Overview

Service Quality Model Establishment applications provide the necessary functionality to establish what will be monitored and how it will be monitored in terms of service quality.

Functionality

Service Quality Model Establishment functionality includes:

  • Definition of the service quality model and its dependencies
  • Establishment of KQIs and SLOs
  • Accepting input from customer contracts or service definitions.
  • Establishment of data sources for monitoring of the above

Supported Business Services

(2) TAM Application Type Service Quality Model Establishment

Appears on these diagrams:

Frameworx Processes (Automated TAM to eTOM)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:31