Frameworx Home

Application Framework (TAM)

Business Process Framework (eTOM)

Business Process Framework Flows

Information Framework (SID)

Business Metrics High Level

All Diagrams

Frameworx Processes

Frameworx Applications

Information Framework ABEs

Frameworx Metrics

Views

Frameworx Process: Manage Service Performance Quality Data

Category: (4) eTOM Process Type

Process Identifier: 1.4.7.1.1

Original Process Identifier: 1.1.2.4.1.1

Maturity Level: 4

Description

This process monitors and logs the received specific service performance quality data, compares the received specific service performance quality data to performance quality standards set for each specific service (available from the Service Inventory), detect performance quality threshold violations which represent specific service failures due to abnormal performance, and detects performance degradation for specific services which provide early warning of potential issues.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

This process monitors and logs the received specific service performance quality data, compares the received specific service performance quality data to performance quality standards set for each specific service (available from the Service Inventory), detect performance quality threshold violations which represent specific service failures due to abnormal performance, and detects performance degradation for specific services which provide early warning of potential issues.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

This process monitors and logs the received specific service performance quality data, compares the received specific service performance quality data to performance quality standards set for each specific service (available from the Service Inventory), detect performance quality threshold violations which represent specific service failures due to abnormal performance, and detects performance degradation for specific services which provide early warning of potential issues.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Manage Service Performance Quality Data

Appears on these diagrams:

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:24