Frameworx Process: Service Quality Management

Category: (2) eTOM Process Type

Process Identifier: 1.4.7

Original Process Identifier: 1.1.2.4

Maturity Level: 4

Description

Managing, tracking, monitoring, analyzing, improving and reporting on the performance of specific services

Extended Description

Managing, tracking, monitoring, analyzing, improving and reporting on the performance of specific services.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(2) eTOM Process Type Service Quality Management

Appears on these diagrams:

• 1.4. Service Management Domain
• 1.4.7 Service Quality Management
• Business Process Framework Level 1 Overview - START HERE
• Business Process Framework Level 1 Overview - START HERE backup
• Business Process Framework Top level Domain Only

is a more detailed diagram for the

• 1.4.7 Service Quality Management

Frameworx Applications (Automated eTOM to TAM)

• Service Quality Collection & Monitoring
• Service Quality Model Establishment

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• eHealth View

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