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Frameworx Process: Coordinate Service Quality

Category: (4) eTOM Process Type

Process Identifier: 1.4.7.6.1

Original Process Identifier: 1.1.2.4.6.1

Maturity Level: 4

Description

This process schedules, assigns and coordinates analysis and specific service performance restoration activities and/or repair activities delegated to other processes, undertakes necessary tracking of the execution progress, modifies information in an existing Service Performance Degradation Report based on assignments, and modifies the Service Performance Degradation Report status.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

This process schedules, assigns and coordinates analysis and specific service performance restoration activities and/or repair activities delegated to other processes, undertakes necessary tracking of the execution progress, modifies information in an existing Service Performance Degradation Report based on assignments, and modifies the Service Performance Degradation Report status.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

This process schedules, assigns and coordinates analysis and specific service performance restoration activities and/or repair activities delegated to other processes, undertakes necessary tracking of the execution progress, modifies information in an existing Service Performance Degradation Report based on assignments, and modifies the Service Performance Degradation Report status.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Coordinate Service Quality

Appears on these diagrams:

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:20