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Frameworx Process: Improve Service Quality

Category: (3) eTOM Process Type

Process Identifier: 1.4.7.3

Original Process Identifier: 1.1.2.4.3

Maturity Level: 4

Description

Restore the service quality to a normal operational state as efficiently as possible.

Extended Description

The objective of the Improve Service Quality processes is to restore the service quality to a normal operational state as efficiently as possible. These processes follow service improvement plans specified by the external party, or use service improvement plans developed by the service provider. Where appropriate service improvement plans are not available these processes are responsible for developing appropriate service improvement plans. Where activity to improve service quality performance is likely to impact other in-use specific services, this process is responsible for providing appropriate notification of the improvement proposal and ensuring authorization is received to proceed with the service improvement plan. When the service improvement activity is about to commence, these processes are responsible for notifying when service improvement activity is commencing and when it is completed. Based on the information determined within the Analyze Service Quality processes and the nature of the specific service degradation, these processes may possibly re-assign services or re-configure service parameters.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

The objective of the Improve Service Quality processes is to restore the service quality to a normal operational state as efficiently as possible. In linking with ITIL, note that the relationship here with the underlying "service" is not so distinct in ITIL, as there "service" is used to address also the "product" focus here.

Candidate Mandatory

These processes follow service improvement plans specified by the supplier/partner, or use service improvement plans developed by the service provider. Where appropriate service improvement plans are not available these processes are responsible for developing appropriate service improvement plans. Where activity to improve service quality performance is likely to impact other in-use specific services, this process is responsible for providing appropriate notification of the improvement proposal and ensuring authorization is received to proceed with the service improvement plan. When the service improvement activity is about to commence, these processes are responsible for notifying when service improvement activity is commencing and when it is completed. Based on the information determined within the Analyze Service Quality processes and the nature of the specific service degradation, these processes may possibly re-assign services or re-configure service parameters. Note this is mandatory where the nature of the specific service degradation requires this.

Candidate Optional

Reserved for future use.

Candidate Interactions

When the service improvement activity is about to commence, these processes are responsible for notifying when service improvement activity is commencing and when it is completed.

(3) eTOM Process Type Improve Service Quality

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View
  • NetVision V3.7

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:16