Frameworx Application: Service Problem Reporting

Category: (2) TAM Application Type

Application Identifier: 6.5.6

Maturity Level: 4

Overview

Service Problem Reporting applications provide the necessary functionality to report on the status of open service problems.

Functionality

Service Problem Reporting applications provide the necessary functionality to report on the status of open service problems.  This includes operational reports, management reports, reports against various metrics, as well as information needed by other BSS or OSSes.

Supported Business Services

(2) TAM Application Type Service Problem Reporting

Appears on these diagrams:

• 6.5 Service Problem Management

Frameworx Processes (Automated TAM to eTOM)

• Close Service Trouble Report
• Distribute Service Problem Management Reports & Summaries
• Distribute Service Problem Notifications
• ITIL Problem Management

Frameworx Domains (Horizontal)

• Service Domain

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