Frameworx Process: Distribute Service Problem Notifications

Category: (4) eTOM Process Type

Process Identifier: 1.4.6.5.2

Original Process Identifier: 1.1.2.3.5.2

Maturity Level: 4

Description

This process makes the necessary reports about the Service Problem that occurred, the root cause and the activities carried out for restoration.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

This process makes the necessary reports about the Service Problem that occurred, the root cause and the activities carried out for restoration.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

This process makes the necessary reports about the Service Problem that occurred, the root cause and the activities carried out for restoration.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Distribute Service Problem Notifications

Appears on these diagrams:

• 1.4.6.5 Report Service Problem
• 1.4.6.5 Report Service Problem Flow

Frameworx Applications (Automated eTOM to TAM)

• Service Problem Reporting

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

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