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Frameworx Process: Close Service Trouble Report

Category: (3) eTOM Process Type

Process Identifier: 1.4.6.6

Original Process Identifier: 1.1.2.3.6

Maturity Level: 4

Description

Close a service trouble report when the service problem has been resolved

Extended Description

The objective of the Close Service Trouble Report processes is to close a service trouble report when the service problem has been resolved. These processes monitor the status of all open service trouble reports, and recognize that a service trouble report is ready to be closed when the status is changed to cleared.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

The objective of the Close Service Trouble Report processes is to close a service trouble report when the service problem has been resolved. In linking with ITIL, note that the relationship here with the underlying "service" is not so distinct in ITIL, as there "service" is used to address also the "product" focus here.

Candidate Mandatory

These processes monitor the status of all open service trouble reports, and recognize that a service trouble report is ready to be closed when the status is changed to cleared.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Close Service Trouble Report

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View
  • NetVision V3.7

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:14