Category: (3) eTOM Process Type
Process Identifier: 1.4.6.6
Original Process Identifier: 1.1.2.3.6
Maturity Level: 4
Close a service trouble report when the service problem has been resolved
The objective of the Close Service Trouble Report processes is to close a service trouble report when the service problem has been resolved. These processes monitor the status of all open service trouble reports, and recognize that a service trouble report is ready to be closed when the status is changed to cleared.
Reserved for future use.
Reserved for future use.
Reserved for future use.
The objective of the Close Service Trouble Report processes is to close a service trouble report when the service problem has been resolved. In linking with ITIL, note that the relationship here with the underlying "service" is not so distinct in ITIL, as there "service" is used to address also the "product" focus here.
These processes monitor the status of all open service trouble reports, and recognize that a service trouble report is ready to be closed when the status is changed to cleared.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model