Frameworx Process: Distribute Service Problem Management Reports & Summaries

Category: (4) eTOM Process Type

Process Identifier: 1.4.6.5.3

Original Process Identifier: 1.1.2.3.5.3

Maturity Level: 4

Description

This process records, analyzes and assesses the Service Performance Degradation Report status changes to provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Service Quality Management process. These specialized summaries could be specific reports required by specific audiences.

Extended Description

Not used for this process element

Explanatory

These specialized summaries could be specific reports required by specific audiences.

Mandatory

This process records, analyzes and assesses the Service Performance Degradation Report status changes to provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Service Quality Management process.

Optional

Not used for this process element

Interactions

Candidate Explanatory

These specialized summaries could be specific reports required by specific audiences.

Candidate Mandatory

This process records, analyzes and assesses the Service Performance Degradation Report status changes to provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Service Quality Management process.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Distribute Service Problem Management Reports & Summaries

Appears on these diagrams:

• 1.4.6.5 Report Service Problem
• 1.4.6.5 Report Service Problem Flow

Frameworx Applications (Automated eTOM to TAM)

• Service Problem Reporting

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

---