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Application Framework (TAM)

Business Process Framework (eTOM)

Business Process Framework Flows

Information Framework (SID)

Business Metrics High Level

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Frameworx Processes

Frameworx Applications

Information Framework ABEs

Frameworx Metrics

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CM-CE

Business Metric Net Promoter Score, Transactional (NPS-T) Business Metric Net Promoter Score, Transactional (NPS-T) Business Metric Net Promoter Score, Relational (NPS-R) Business Metric Net Promoter Score, Relational (NPS-R) Business Metric % Customer Calls Abandoned Business Metric % Customer Calls Abandoned Business Metric % Customer Requests Received, by Request Type Business Metric % Customer Requests Received, by Request Type Business Metric # Customer Requests (x1000) per Customer Business Metric # Customer Requests (x1000) per Customer Business Metric First Call Resolution (FCR) Business Metric First Call Resolution (FCR) Business Metric Average Handle Time Business Metric Average Handle Time Business Metric Average Hold Time Business Metric Average Hold Time Business Metric % Customer Contacts Received, by Channel Type Business Metric % Customer Contacts Received, by Channel Type Business Metric L1 CM-CE

CM-CE

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:09