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1.4.6 Service Problem Management

(2) eTOM Process Type Service Problem Management (3) eTOM Process Type Create Service Trouble Report (3) eTOM Process Type Report Service Problem (3) eTOM Process Type Diagnose Service Problem (3) eTOM Process Type Close Service Trouble Report (3) eTOM Process Type Correct & Resolve Service Problem (3) eTOM Process Type Survey & Analyze Service Problem (3) eTOM Process Type Track & Manage Service Problem

1.4.6 Service Problem Management

Diagram Description

Respond immediately to customer-affecting service problems or failures in order to minimize their effects on customers, and to invoke the restoration of the service, or provide an alternate service as soon as possible.

Issues


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:02