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1.4.6.3 Correct & Resolve Service Problem Flow

(4) eTOM Process Type Implement Service Problem Work Arounds (4) eTOM Process Type Reassign / Reconfigure Failed Service (4) eTOM Process Type Manage Service Restoration (4) eTOM Process Type Invoke Support Service Problem Management Processes Internal Result End Correct & Resolve Service Problem ITIL Candidate Test & Validate Implemented Solution ITIL Candidate Initiate Change Request ITIL Candidate Determine Resolution Feasibility and Justification ITIL Candidate Isolate Service Problem Internal Event Start Correct & Resolve Service Problem

1.4.6.3 Correct & Resolve Service Problem Flow

Diagram Description

The objective of the Correct & Resolve Service Problem processes is to restore the service to a normal operational state as efficiently as possible.
Based on the nature of the service failure leading to the associated service alarm event notification, automatic restoration procedures might be triggered. Manual restoration activity is assigned to the Correct & Resolve Service Problem processes from the Track & Manage Service Problem processes.
Depending on the nature of the specific service failure, these processes may possibly re-assign services or re-configure service parameters.
For large service failures requiring extensive re-assignment and/or re-configuration activity to restore normal operation, these processes will attempt to implement work-arounds to recover the specific service operation. In these circumstances, recovery of normal operation may require invocation of the Support Service Problem Management processes.
They will also report successful restoration of normal service operation, restoration through temporary work-arounds or an unsuccessful attempt at service restoration to Track & Manage Service Problem through updates to the associated service trouble report.


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:02