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Frameworx Application: Adjustments

Category: (2) TAM Application Type

Application Identifier: 5.10.3

Maturity Level: 4

Overview

Adjustments applications provide appropriate functionality to create transactions that affect a customer’s account balance as a result of an assessment or dispute.

Functionality

The purpose of Adjustments is to adjust customer's account balance based on the result of a detailed assessment or dispute. Possible adjustments may include tax adjustments, account/invoice/charge level adjustment, good will adjustment as well as refund or credits.

All adjustments are made based on schedule of authorization polices. The customer service representative (CSR) can also consider the history and nature of previous dispute & adjustment requests made by the customer.

Supported Business Services

(2) TAM Application Type Adjustments

Appears on these diagrams:

Frameworx Processes (Automated TAM to eTOM)

Issues

  • Application Framework 13.0 Modification

Frameworx Domains (Horizontal)


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:30