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Frameworx Process: Authorize Customer Bill Invoice Adjustment

Category: (3) eTOM Process Type

Process Identifier: 1.3.11.3

Original Process Identifier: 1.1.1.12.3

Maturity Level: 4

Description

Adjust the customer’s bill invoice based on detailed assessment and/or policy.

Extended Description

The purpose of the Authorize Customer Bill Invoice Adjustment processes is to adjust the customer's bill invoice based on detailed assessment and/or policy. The responsibilities of this process include, but are not limited to: - Determination of whether policy allows for automated adjustment of the customer bill invoice, and approving any resultant adjustments; - Undertaking more detailed analysis and investigation to determine whether a bill adjustment is acceptable, including gaining appropriate management authority to make the adjustment - Recording the results of the adjustment if approved into the records relating to the customer’s bill invoice. These processes rely on the availability of appropriate adjustment policies, which are created within the Support Bill Inquiry Handling processes, for the timely resolution of major billing disputes. The resolution processes may require investigation of the billing processes themselves to determine whether the disputed bills are the result of quality errors within the Service Provider processes.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Authorize Customer Bill Invoice Adjustment

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:14