Category: (2) TAM Application Type
Application Identifier: 5.3.6
Maturity Level: 4
Overview
Customer Order Lifecycle Management provides the
functionality necessary to track and manage a Customer Order from establishment
to cancellation.
Functionality
- Pending Orders Maintenance - Maintain pending orders -
Save the order/quote for future processing (in case the customer is not sure
they want to go through with the order at this point)
- Order Versioning Maintenance - Maintain order versioning
- Tracking & Logging – Track changes made to purchased
product
- Order Change Management – Amend pending order resulted
from customer change requests or provisioning system limitation, revalidate
the order.
- Order Cancelation – The application can optionally
support Cancel for order completed by Service Order Management (this
capability is dependent on the Service Order Management system’s ability to
roll back service provisioning).
- Ordering Business rules – Centralized business rules for
ordering (eligibility, compatibility).
- Ordering Activity Governance – Govern the control of the
order amongst the ordering channels. This allows keeping the order data
consistency, sharing the order data among order application channels and
alternating the control between them.
Supported Business Services
