Customer Order Management applications manage the end to end
lifecycle of a customer request for products. This includes order establishment
(step guiding, data collection and validation), order publication as well as
order orchestration and overall lifecycle management. A customer request
may also pertain to already purchased product(s). Thus the Customer Order
Management application handles order requests to suspend, resume, change
ownership, amend, add, change and discontinue existing ordered products.
Customer Order Management application should support repackaging of the
purchased offers into alternate product offering (may require sales/contract
negotiation). Customer Order Management applications typically serve all the
customer touch points / channels, including call center, retail, self service,
dealers, affiliates, etc. The order may be initiated by any channel and visible
to the other channels if needed.
This was created from the Frameworx 16.0 Model