Category: (3) eTOM Process Type
Process Identifier: 1.3.3.4
Original Process Identifier: 1.1.1.5.5
Maturity Level: 4
Manage customer information and interactions after customer contracts or associated service orders have been finalized and during the order completion phase
The purpose of the Complete Customer Order processes is to manage customer information and interactions after customer contracts or associated service orders have been finalized and during the order completion phase. The customer may participate in commissioning or end-to-end testing and then satisfactory delivery. The customer is trained in the functionality and benefits of the solution. These processes are responsible for ensuring that any customer information required by other CRM processes is updated as part of the customer order completion.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
The purpose of the Complete Customer Order processes is to manage customer information and interactions after customer contracts or associated service orders have been finalized and during the order completion phase. The customer is trained in the functionality and benefits of the solution. These processes are responsible for ensuring that any customer information required by other CRM processes is updated as part of the customer order completion.
The customer may participate in commissioning or end-to-end testing and then satisfactory delivery.
The Enterprise and the Customer
This was created from the Frameworx 16.0 Model