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Frameworx Application: Role-Based Portal

Category: (2) TAM Application Type

Application Identifier: 5.22.1

Maturity Level: 4

Overview

The Role-Based Portal focuses on eliminating swivel chair operations, increasing the flexibility of the work distribution, driving desktop consistency and reducing cost due to functional duplication.  It also promotes role and user based personalization at the agent/center/team level.

The portal provides the ability to combine business functionality (portlets) into a specific role that comprises the agent’s end-to-end responsibilities.

Functionality

The Cross-Functional Desktop/Portal provides the following functionality:

·       Operations Portal

·       Center Efficiency Tools

Supported Business Services

(2) TAM Application Type Role-Based Portal

Appears on these diagrams:

is a more detailed diagram for the

Issues

  • Application Framework 13.0 Addition

Frameworx Domains (Horizontal)


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:31