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5.22.1 Role-Based Portal

(3) TAM Application Type Center Efficiency Tools (3) TAM Application Type Operations Portal (2) TAM Application Type Role-Based Portal

5.22.1 Role-Based Portal

Diagram Description

The Role-Based Portal focuses on eliminating swivel chair operations, increasing the flexibility of the work distribution, driving desktop consistency and reducing cost due to functional duplication.  It also promotes role and user based personalization at the agent/center/team level.

The portal provides the ability to combine business functionality (portlets) into a specific role that comprises the agent’s end-to-end responsibilities.


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:07