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5.22 Customer & Network Care

(2) TAM Application Type Center Administration (2) TAM Application Type Role-Based Portal (2) TAM Application Type Contact Channel Management (1) TAM Application Type Customer & Network Care

5.22 Customer & Network Care

Diagram Description

The Customer and Network Care domain supports all tools, technology and services that enable a Service Provider and affiliate Care organizations to support customer inquiries and requests.  The domain encompasses Billing, Assurance, Ordering and Provisioning domains related inquiries/issues. 

This domain supports voice, chat, email, postal mail, and faxes.   eService is noted but is addressed in a separate domain.

The domain supports all operational tools used by the customer service / work center community including desktops and associated user interfaces.  The domain also supports back-office operations as well as center management.


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:07