Frameworx Application: Customer & Network Care

Category: (1) TAM Application Type

Application Identifier: 5.22

Maturity Level: 4

Overview

The Customer and Network Care domain supports all tools, technology and services that enable a Service Provider and affiliate Care organizations to support customer inquiries and requests.  The domain encompasses Billing, Assurance, Ordering and Provisioning domains related inquiries/issues. 

This domain supports voice, chat, email, postal mail, and faxes.   eService is noted but is addressed in a separate domain.

The domain supports all operational tools used by the customer service / work center community including desktops and associated user interfaces.  The domain also supports back-office operations as well as center management.

Functionality

Customer & Network Care functionality includes the following:

• Role-Based Portal
• Center Administration
• Contact Channel Management

Supported Business Services

(1) TAM Application Type Customer & Network Care

Appears on these diagrams:

• 5. Customer Management Domain
• 5.22 Customer & Network Care
• Frameworx Application Diagram

is a more detailed diagram for the

• 5.22 Customer & Network Care

Issues

• Application Framework 13.0 Addition
• Get Help

Frameworx Domains (Horizontal)

• Customer Domain

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