Frameworx Application: Workforce Management

Category: (1) TAM Application Type

Application Identifier: 7.12

Maturity Level: 4

Overview

Workforce Management applications manage field forces to make optimum use of manpower and other resources such as vehicles. They are used to schedule resources, provide a map of field skill sets and provide forecasting and load balancing capabilities. Workforce Management can be used to manage both internal and external resources in areas of service assurance, provisioning, routine work, and preventive maintenance.

Functionality

Workforce Management applications provide the following:

• Workforce Schedule Management
• Work Order Analysis
• Work Order Assignment & Dispatch
• Work Order Tracking & Management
• Workforce Management Reporting
• Workforce Configuration and Setup

Supported Business Services

(1) TAM Application Type Workforce Management

Appears on these diagrams:

• 7. Resource Management Domain
• 7.12 Workforce Management
• Frameworx Application Diagram
• Mapping Index

is a more detailed diagram for the

• 7.12 Workforce Management

Frameworx Processes (Automated TAM to eTOM)

• Close Work Order
• Issue Work Order
• Workforce Management

Issues

• Workforce Management L1

Frameworx Domains (Horizontal)

• Resource Domain

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