Frameworx Home

Application Framework (TAM)

Business Process Framework (eTOM)

Business Process Framework Flows

Information Framework (SID)

Business Metrics High Level

All Diagrams

Frameworx Processes

Frameworx Applications

Information Framework ABEs

Frameworx Metrics

Views

Frameworx Process: Issue Work Order

Category: (4) eTOM Process Type

Process Identifier: 1.5.5.5.1

Original Process Identifier: 1.1.3.7.9.1

Maturity Level: 4

Description

The purpose of the Issue Work Order process is to issue correct and complete work orders. It can be called by other processes (as in CRM) to issue a new Work Order, to be handled further by WFM.

Extended Description

Issue Work Order scope includes the following: •Issuing correct and complete work orders. The work orders may be required to complete pertinent manual work such as a fulfillment-based resource order or an assurance trouble report coming from third-party systems •Initiating work order issuance through handheld devices by a technician from the field •

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Issue Work Order

Appears on these diagrams:

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:23