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7.12 Workforce Management

(2) TAM Application Type Workforce Management Reporting (2) TAM Application Type Workforce Configuration and Setup (2) TAM Application Type Work Order Tracking & Management (2) TAM Application Type Work Order Assignment & Dispatch (2) TAM Application Type Work Order Analysis (2) TAM Application Type Workforce Schedule Management (1) TAM Application Type Workforce Management

7.12 Workforce Management

Diagram Description

Workforce Management applications manage field forces to make optimum use of manpower and other resources such as vehicles. They are used to schedule resources, provide a map of field skill sets and provide forecasting and load balancing capabilities. Workforce Management can be used to manage both internal and external resources in areas of service assurance, provisioning, routine work, and preventive maintenance.


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:07