Frameworx Application: Service Problem Reception

Category: (2) TAM Application Type

Application Identifier: 6.5.1

Maturity Level: 4

Overview

Service Problem Reception applications provide appropriate functionality to receive problems that are perceived to be service affecting.

Functionality

Service Problem Reception applications provide appropriate functionality to receive customer problems that are perceived to be service affecting as well as resource troubles (faults).  

Supported Business Services

(2) TAM Application Type Service Problem Reception

Appears on these diagrams:

• 6.5 Service Problem Management

Frameworx Processes (Automated TAM to eTOM)

• Create Service Trouble Report
• Develop Service Improvement Plans
• Diagnose Service Problem
• Estimate Time For Restoring Service
• Generate Service Problem
• Report Service Problem

Frameworx Domains (Horizontal)

• Service Domain

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