Frameworx Process: Generate Service Problem

Category: (4) eTOM Process Type

Process Identifier: 1.4.6.1.1

Original Process Identifier: 1.1.2.3.1.1

Maturity Level: 4

Description

This process creates a new Service Trouble report.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

This process creates a new Service Trouble report.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

This process creates a new Service Trouble report.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Generate Service Problem

Appears on these diagrams:

• 1.4.6.1 Create Service Trouble Report
• 1.4.6.1 Create Service Trouble Report Flow
• ITIL Incident Management Service Operations Fig 4.3 Map Service Layer

Frameworx Applications (Automated eTOM to TAM)

• Service Problem Reception

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

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