Frameworx Process: Estimate Time For Restoring Service

Category: (4) eTOM Process Type

Process Identifier: 1.4.6.1.3

Original Process Identifier: 1.1.2.3.1.3

Maturity Level: 4

Description

This process estimates the time to restore service which is included in the new Service Trouble report so that other processes can gain access to this information.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

This process estimates the time to restore service which is included in the new Service Trouble report so that other processes can gain access to this information.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

This process estimates the time to restore service which is included in the new Service Trouble report so that other processes can gain access to this information.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Estimate Time For Restoring Service

Appears on these diagrams:

• 1.4.6.1 Create Service Trouble Report
• 1.4.6.1 Create Service Trouble Report Flow
• 1.5.8.7 Create Resource Trouble Report Flow

Frameworx Applications (Automated eTOM to TAM)

• Service Problem Reception

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

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