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Application Framework (TAM)

Business Process Framework (eTOM)

Business Process Framework Flows

Information Framework (SID)

Business Metrics High Level

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Frameworx Processes

Frameworx Applications

Information Framework ABEs

Frameworx Metrics

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A-OE

Business Metric # Problem Reports per NOC FTE Business Metric # Problem Reports per NOC FTE Business Metric Mean Time Between Failures (MTBF) Business Metric Mean Time Between Failures (MTBF) Business Metric % Assurance Time for Repair Business Metric % Assurance Time for Repair Business Metric % Problem Reports, by Cause Type Business Metric % Problem Reports, by Cause Type Business Metric # Hours per Service Problem Resolution, by Process Type Business Metric # Hours per Service Problem Resolution, by Process Type Business Metric # Minutes per Service Problem Resolution Business Metric # Minutes per Service Problem Resolution Business Metric # Minutes per Service Problem Resolution Business Metric # Minutes per Service Problem Resolution Business Metric $ Cost of Assurance per Service Problem Resolved Business Metric $ Cost of Assurance per Service Problem Resolved Business Metric % Cost of SLA Management, of Revenue Business Metric % Cost of SLA Management, of Revenue Business Metric % Cost of Assurance, of Opex Business Metric % Cost of Assurance, of Opex Business Metric % Cost of Assurance, of Revenue Business Metric % Cost of Assurance, of Revenue Business Metric L1 A-OE

A-OE

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:08