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Application Framework (TAM)

Business Process Framework (eTOM)

Business Process Framework Flows

Information Framework (SID)

Business Metrics High Level

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Frameworx Processes

Frameworx Applications

Information Framework ABEs

Frameworx Metrics

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A-CE

Business Metric % Problem Reports Resolved Within SLA Time Requirements Business Metric % Problem Reports Resolved Within SLA Time Requirements Business Metric # SLA Violations per SLA Business Metric # SLA Violations per SLA Business Metric Service Availability Business Metric Service Availability Business Metric % Problem Reports from Customers Business Metric % Problem Reports from Customers Business Metric % Customers with SLA Business Metric % Customers with SLA Business Metric % Problem Reports Resolved by Due Date Business Metric % Problem Reports Resolved by Due Date Business Metric # Minutes per Customer Incident Resolution, by Customer Type Business Metric # Minutes per Customer Incident Resolution, by Customer Type Business Metric # Minutes per Customer Incident Resolution, by Severity Type Business Metric # Minutes per Customer Incident Resolution, by Severity Type Business Metric % Customer Incidents Reported More than Once Business Metric % Customer Incidents Reported More than Once Business Metric L1 A-CE

A-CE

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:08