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Application Framework (TAM)

Business Process Framework (eTOM)

Business Process Framework Flows

Information Framework (SID)

Business Metrics High Level

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Frameworx Processes

Frameworx Applications

Information Framework ABEs

Frameworx Metrics

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# Minutes per Customer Incident Resolution, by Severity Type

Measure # Minutes for All Customer Incidents, from Reported to Resolved Measure # Customer Incidents Resolved Business Metric # Minutes per Customer Incident Resolution, by Severity Type Business Metric # Minutes per Customer Incident Resolution, by Severity Type

# Minutes per Customer Incident Resolution, by Severity Type

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 21:58