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Frameworx Process: Implement Service Problem Work Arounds

Category: (4) eTOM Process Type

Process Identifier: 1.4.6.3.3

Original Process Identifier: 1.1.2.3.3.3

Maturity Level: 4

Description

For large service failures requiring extensive re-assignment and/or re-configuration activity to restore normal operation, this process will attempt to implement workarounds to recover the specific service operation. It also reports restoration through temporary workarounds or an unsuccessful attempt at restoration to Track & Manage Service Problem through updates to the associated Service Trouble report.

Extended Description

Not used for this process element

Explanatory

Used for large service failures requiring extensive re-assignment and/or re-configuration activity to restore normal operation,

Mandatory

For large service failures requiring extensive re-assignment and/or re-configuration activity to restore normal operation, this process will attempt to implement workarounds to recover the specific service operation. It also reports restoration through temporary workarounds or an unsuccessful attempt at restoration to Track & Manage Service Problem through updates to the associated Service Trouble report.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Used for large service failures requiring extensive re-assignment and/or re-configuration activity to restore normal operation,

Candidate Mandatory

For large service failures requiring extensive re-assignment and/or re-configuration activity to restore normal operation, this process will attempt to implement workarounds to recover the specific service operation. It also reports restoration through temporary workarounds or an unsuccessful attempt at restoration to Track & Manage Service Problem through updates to the associated Service Trouble report.

Candidate Optional

Not used for this process element

Candidate Interactions

Reports restoration to Track & Manage Service Problem through updates to the associated Service Trouble report.

(4) eTOM Process Type Implement Service Problem Work Arounds

Appears on these diagrams:

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • Business Process Framework 9.0 Addition

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:23