Frameworx Application: Service Availability

Category: (3) TAM Application Type

Application Identifier: 6.3.9.3

Maturity Level: 4

Overview

Service Availability applications validate that the service or services are available and feasible at the specified customer/service location.

Functionality

The Service Availability application validates that the service or services specified on the service order are available at the specified customer/service location and feasible from a network point of view. This includes the following:

• Service address validation,

• Service availability validation,

• Service feasibility validation

• Establishment of service termination points,

• Determination of access provider, and

• Determination of delivery interval.

Supported Business Services

(3) TAM Application Type Service Availability

Appears on these diagrams:

• 6.3.9 Service Order Establishment
• 6.3.9.3 Service Availability

is a more detailed diagram for the

• 6.3.9.3 Service Availability

Frameworx Processes (Automated TAM to eTOM)

• Diagnose Service Problem
• Enable Service Quality Management
• Implement Service Problem Work Arounds
• ITIL Availability Management

Issues

• Application Framework 13.5 Modification

Frameworx Domains (Horizontal)

• Service Domain

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