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1.4.6.6 Close Service Trouble Report Flow

ITIL Candidate Update Continuous Service Improvement ITIL Candidate Update Knowledge Management ITIL Candidate Communicate Service Improvement Opportunity ITIL Candidate Close Service Problem Report ITIL Candidate Update Time for Restoring Service ITIL Candidate Complete and Validate Service Problem Report Internal Result End Close Service Trouble Report Internal Event Close Service Trouble Report

1.4.6.6 Close Service Trouble Report Flow

Diagram Description

The objective of the Close Service Trouble Report processes is to close a service trouble report when the service problem has been resolved.
These processes monitor the status of all open service trouble reports, and recognize that a service trouble report is ready to be closed when the status is changed to cleared.


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:03