Category: (3) eTOM Process Type
Process Identifier: 1.4.5.3
Original Process Identifier: 1.1.2.2.3
Maturity Level: 4
Ensure service provisioning activities are assigned, managed and tracked efficiently.
The objective of the Track & Manage Service Provisioning processes is to ensure service provisioning activities are assigned, managed and tracked efficiently. Responsibilities of these processes include, but are not limited to: • Scheduling, assigning and coordinating service provisioning related activities; • Generating the respective resource order creation request(s) to Issue Resource Orders based on specific service orders; • Escalating status of service orders in accordance with local policy; • Undertaking necessary tracking of the execution process; • Adding additional information to an existing service order; • Modifying information in an existing service order;• • Modifying the service order status; • Canceling a service order when the initiating customer order is cancelled; • Monitoring the jeopardy status of service orders, and escalating service orders as necessary • Indicating completion of a service order by modifying the service order status. Note that some specific service components may be delivered by other parties. In these cases the Track & Manage Service Provisioning process is responsible for initiating requests, through Party Order handling for the delivery by the party of the specific service components.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
The objective of the Track & Manage Service Provisioning processes is to ensure service provisioning activities are assigned, managed and tracked efficiently.
Responsibilities of these processes include, but are not limited to: · Scheduling, assigning and coordinating service provisioning related activities; · Generating the respective resource order creation request(s) to Issue Resource Orders based on specific service orders; · Escalating status of service orders in accordance with local policy; · Undertaking necessary tracking of the execution process; · Adding additional information to an existing service order; · Modifying information in an existing service order;·{T} · Modifying the service order status; · Canceling a service order when the initiating customer order is cancelled; · Monitoring the jeopardy status of service orders, and escalating service orders as necessary; and · Indicating completion of a service order by modifying the service order status. Note that some specific service components may be delivered by suppliers/partners. In these cases the Track & Manage Service Provisioning process is responsible for initiating requests, through S/P Requisition Management for the delivery by the supplier/partner of the specific service components.
Enterprise Service Order managemnt
This was created from the Frameworx 16.0 Model