Category: (2) TAM Application Type
Application Identifier: 6.2.2
Maturity Level: 4
This
function entails reconciliation of the data in a Service Inventory Management
system with inventory discovered from another source and/or synchronization of
mismatched service inventory records.
When new
service inventory information is discovered, the Service Inventory
Reconciliation / Synchronization system will try to match the newly discovered
information with an entity or entities already existing in the Service
Inventory.
If no match
is found, the Service Inventory Reconciliation / Synchronization system will
typically assume that a new entity has been discovered and add the entity to the
inventory. Alternately, as decided by the service provider as part of their
procedures, the Service Inventory Reconciliation system may record this event as
an exception, implicitly or explicitly triggering a workflow to resolve the
exception. For example, this may happen if the service provider always expects
to have the planned service inventory in their Service Inventory Management
systems before the actual services are activated.
If a match is found and there are no unexpected discrepancies, the Service Inventory Reconciliation / Synchronization system will update the inventory as needed. For example, records may be updated to fill in missing attributes or update attribute values which have changed. If a match is found and there are unexpected discrepancies, the Service Inventory Reconciliation system will typically raise an exception so that service provider personnel can correct the problem. Exceptions may be managed within the application itself, via a report, or via a generalized worklist tool.
Consumed
Contracts
Exposed
Contracts
This was created from the Frameworx 16.0 Model