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Frameworx Application: Service Inventory Reconciliation / Synchronization

Category: (2) TAM Application Type

Application Identifier: 6.2.2

Maturity Level: 4

Overview

This function entails reconciliation of the data in a Service Inventory Management system with inventory discovered from another source and/or synchronization of mismatched service inventory records.

When new service inventory information is discovered, the Service Inventory Reconciliation / Synchronization system will try to match the newly discovered information with an entity or entities already existing in the Service Inventory.

If no match is found, the Service Inventory Reconciliation / Synchronization system will typically assume that a new entity has been discovered and add the entity to the inventory. Alternately, as decided by the service provider as part of their procedures, the Service Inventory Reconciliation system may record this event as an exception, implicitly or explicitly triggering a workflow to resolve the exception. For example, this may happen if the service provider always expects to have the planned service inventory in their Service Inventory Management systems before the actual services are activated.

If a match is found and there are no unexpected discrepancies, the Service Inventory Reconciliation / Synchronization system will update the inventory as needed. For example, records may be updated to fill in missing attributes or update attribute values which have changed. If a match is found and there are unexpected discrepancies, the Service Inventory Reconciliation system will typically raise an exception so that service provider personnel can correct the problem. Exceptions may be managed within the application itself, via a report, or via a generalized worklist tool.

Functionality

  • Service instance comparison
  • Service reconciliation exception management

Supported Business Services

Consumed Contracts

  • Service Specification
  • Resource Inventory Management Systems

Exposed Contracts

  • Customer Order Management
  • Service Order Management
  • Service Problem Management
  • Service Performance Management
  • Service Level Agreement Management
  • Service Quality Monitoring
  • Revenue Assurance

(2) TAM Application Type Service Inventory Reconciliation / Synchronization

Appears on these diagrams:

Frameworx Processes (Automated TAM to eTOM)

Frameworx Domains (Horizontal)


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:31