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Frameworx Application: Service Order Tracking & Management

Category: (3) TAM Application Type

Application Identifier: 6.3.2.2

Maturity Level: 4

Overview

Service Order Tracking & Management applications provide the functionality necessary to track and manage the distributed requests decomposed by Product/Service Order Decomposition.

Functionality

The Service Order Tracking & Management application performs the following:

  • Oversees the transfer of Service Order Requests to appropriate resource providers.

  • Tracks the various resource orders until completed.

  • Raises jeopardies as appropriate if specified dates and milestones are not met, and escalates jeopardies to appropriate management levels.

  • Completes the service order when all resource orders have been completed.

  • Sequences resource order provisioning if required.

  • Provides status on the overall service order.

The above capabilities needs to be provided in both an ability to query in real time as well as a publish/subscribe mechanism to enable the use of the information wherever required.

Supported Business Services

(3) TAM Application Type Service Order Tracking & Management

Appears on these diagrams:

Frameworx Processes (Automated TAM to eTOM)

Frameworx Domains (Horizontal)


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:32