Category: (2) TAM Application Type
Application Identifier: 6.9.2
Maturity Level: 4
Service Quality Collection & Monitoring applications provide the necessary functionality to collect and monitor service quality as determined by Service Quality Model Establishment.
Service Quality Collection & Monitoring collects service quality related information from established sources, including service performance management, service problem management, third parties, and customers.
This was created from the Frameworx 16.0 Model