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Frameworx Application: Service Quality Collection & Monitoring

Category: (2) TAM Application Type

Application Identifier: 6.9.2

Maturity Level: 4

Overview

Service Quality Collection & Monitoring applications provide the necessary functionality to collect and monitor service quality as determined by Service Quality Model Establishment.

Functionality

Service Quality Collection & Monitoring collects service quality related information from established sources, including service performance management, service problem management, third parties, and customers.

Supported Business Services

(2) TAM Application Type Service Quality Collection & Monitoring

Appears on these diagrams:

Frameworx Processes (Automated TAM to eTOM)

Frameworx Domains (Horizontal)


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:31