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Frameworx Process: Qualify Opportunity

Category: (3) eTOM Process Type

Process Identifier: 1.1.9.1

Original Process Identifier: 1.1.1.4.2

Maturity Level: 4

Description

Ensure that the opportunity is qualified in terms of any associated risk and the amount of effort required to achieve a sale

Extended Description

The purpose of the Qualify Opportunity process is to ensure that the opportunity is qualified in terms of any associated risk, and the amount of effort required (e.g. response to a Request for Proposal [RFP]) to achieve a sale. The opportunity is explored with the customer to ensure the offer meets the customer’s expectations, and to ensure that the breadth of the customer requirement is understood. Extended interactions with the customer may be required to achieve mutual understanding and agreement. The opportunity may require the development of alternative solutions or customization to the specific customer’s requirements. The Qualify Opportunity process is responsible for assessing the size of the potential development and its risk. The resources, financing and potential on-going customer commitment to the developed solution are all factors that must be assessed. These processes also need to assess the strategic importance of the opportunity, the potential for wider application, and the importance of the specific customer to the enterprise. The solution alternatives must be available (e.g. capacity) or scheduled on a product roadmap

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

This process is more important where the product is not mass produced. Typically it only applies to product either wholly, or partially, bespoke.

Candidate Mandatory

Qualify Opportunity process must qualify any opportunity in terms of any associated risk, and the amount of effort required to achieve a sale. The resources, financing and potential on-going customer commitment to the developed solution are all factors that must be assessed. These processes also need to assess the strategic importance of the opportunity, the potential for wider application, and the importance of the specific customer to the enterprise. The solution alternatives must be available (e.g. capacity) or scheduled on a product roadmap

Candidate Optional

The opportunity is explored with the customer to ensure the offer meets the customer’s expectations, and to ensure that the breadth of the customer requirement is understood. The opportunity may require the development of alternative solutions or customization to the specific customer’s requirements.

Candidate Interactions

Extended interactions with the customer may be required to achieve mutual understanding and agreement.

(3) eTOM Process Type Qualify Opportunity

Appears on these diagrams:

is a more detailed diagram for the

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:17