Category: (3) eTOM Process Type
Process Identifier: 1.1.9.3
Original Process Identifier: 1.1.1.4.5
Maturity Level: 4
Ensure that the value of the relationship between the customer and service provider is maximized by selling additional, or more of the existing, products.
The purpose of this process is to ensure that the value of the relationship between the customer and service provider is maximized by selling additional, or more of the existing, products. The ongoing analysis of customer trends (e.g. usage, problems, complaints) is used to identify when the current offerings may no longer be appropriate for the customer, or when the opportunity for a larger sale arises. Based on the data collected, more appropriate offerings should be recommended to the customer.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
The purpose of this process is to ensure that the value of the relationship between the customer and service provider is maximized by selling additional, or more of the existing, products. The ongoing analysis of customer trends (e.g. usage, problems, complaints) is used to identify when the current offerings may no longer be appropriate for the customer, or when the opportunity for a larger sale arises.
Based on the data collected, more appropriate offerings should be recommended to the customer.
The customer and the supplier enterprise
This was created from the Frameworx 16.0 Model