Frameworx Application: Work Order Assignment & Dispatch

Category: (2) TAM Application Type

Application Identifier: 7.12.3

Maturity Level: 4

Overview

Work Order Assignment & Dispatch applications provide the required functionality to assign manual activities (work orders and work items) to dispatchable staff as well as dispatch technicians on assigned work orders and items.

Functionality

Work Order Assignment & Dispatch applications provide the required functionality to assign manual activities (work orders and work items) to dispatchable staff as well as dispatch technicians on assigned work orders and items.

Functionality includes:

• performing assignments taking into consideration the following criteria:
• work order priority
• associated SLAs
• work order due date
• required skills to perform work
• dependencies between work items/orders 
• job location relative to other assignments made to the dispatchable staff
• workload of staff
• staff availability hours
• periodic bulk assignments
• as needed dynamic assignments
• dispatch of assignments to dispatchable staff.

Supported Business Services

(2) TAM Application Type Work Order Assignment & Dispatch

Appears on these diagrams:

• 7.12 Workforce Management

Frameworx Processes (Automated TAM to eTOM)

• Issue Work Order

Frameworx Domains (Horizontal)

• Resource Domain

---