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1.5.5.7 Manage Work Order Lifecycle

(4) eTOM Process Type Report on Work Order (4) eTOM Process Type Close Work Order (4) eTOM Process Type Track and Manage Work Order (4) eTOM Process Type Dispatch Task (4) eTOM Process Type Assign Task (4) eTOM Process Type Analyze and Decompose Work Order (4) eTOM Process Type Issue Work Order (3) eTOM Process Type Manage Work Order Lifecycle

1.5.5.7 Manage Work Order Lifecycle

Diagram Description

A Work Order is an aggregation of jobs that are to be completed to achieve some business goal: to provide a customer service, to fix a problem, etc. Work Order Lifecycle Management processes are responsible for processing and monitoring the execution of a work order through its entire lifecycle, from issuance to closing. This includes, among other steps, validation, analysis, and decomposing a work order into work items, aggregating them, and assigning them to employees and/or third parties. These processes also detect problems with completing the work, and requesting Work Order reassignment to reallocate manual activities to solve the issue.

It should be noted that the Work Order execution sub process (by a field technician) is not explicitly covered here, but rather its monitoring is the responsibility of the Track and Manage work order sub process.


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:03