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Frameworx Process: Service Configuration & Activation

Category: (2) eTOM Process Type

Process Identifier: 1.4.5

Original Process Identifier: 1.1.2.2

Maturity Level: 4

Description

Allocation, implementation, configuration, activation and testing of specific services to meet customer requirements.

Extended Description

Service Configuration & Activation processes encompass allocation, implementation, configuration, activation and testing of specific services to meet customer requirements, or in response to requests from other processes to alleviate specific service capacity shortfalls, availability concerns or failure conditions. Where included in the service provider offering, these processes extend to cover customer premises equipment. Responsibilities of the Service Configuration & Activation processes include, but are not limited to: • Verifying whether specific service designs sought by customers are feasible as part of pre-order feasibility checks; • Allocating the appropriate specific service parameters to support service orders or requests from other processes; • Reserving specific service parameters (if required by the business rules) for a given period of time until the initiating customer order is confirmed, or until the reservation period expires (if applicable); • Implementing, configuring and activating specific services, as appropriate; • Testing the specific services to ensure the service is working correctly; • Recovery of specific services; • Updating of the Service Inventory Database to reflect that the specific service has been allocated, modified or recovered; • Assigning and tracking service provisioning activities; • Managing service provisioning jeopardy conditions • Reporting progress on service orders to other processes.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Service Configuration & Activation processes encompass allocation, implementation, configuration, activation and testing of specific services to meet customer requirements, or in response to requests from other processes to alleviate specific service capacity shortfalls, availability concerns or failure conditions. Where included in the service provider offering, these processes extend to cover equipment required to deliver the service at the customer premises .

Candidate Optional

Responsibilities of the Service Configuration & Activation processes include, but are not limited to: · Verifying whether specific service designs sought by customers are feasible as part of pre-order feasibility checks; · Allocating the appropriate specific service parameters to support service orders or requests from other processes; · Reserving specific service parameters (if required by the business rules) for a given period of time until the initiating customer order is confirmed, or until the reservation period expires (if applicable); · Implementing, configuring and activating specific services, as appropriate; · Testing the specific services to ensure the service is working correctly; · Recovery of specific services; · Updating of the Service Inventory Database to reflect that the specific service has been allocated, modified or recovered; · Assigning and tracking service provisioning activities; · Managing service provisioning jeopardy conditions; and · Reporting progress on service orders to other processes.

Candidate Interactions

Enterprise service Order Staff

(2) eTOM Process Type Service Configuration & Activation

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Are there any self-service features that need to be supported?
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • Design Digital Services
  • eHealth View
  • Implement Digital Services
  • What are the customer requirements for service activation and configuration?
  • Will the customer be able to bring own device?

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:14