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Frameworx Process: Acquire Customer Data

Category: (3) eTOM Process Type

Process Identifier: 1.1.9.6

Original Process Identifier: 1.1.1.16.2.7

Maturity Level: 4

Description

Capture and record all pertinent customer data required for the initiation, realization and deployment of the agreed sales proposal.

Extended Description

The purpose of this process is to capture and record all pertinent customer data required for the initiation, realization and deployment of the agreed sales proposal. In most standard offerings the necessary customer data is often captured on the sales proposal agreement form associated with the standard offerings. For non-standard and/or complex sales agreements associated, for instance, with a customer RFP, extensive customer information may be required to plan and roll-out the agreed solution. For example, Centrex designs require extensive capture of details surrounding deployment of handsets, features associated with each handset, customer Centrex groups, etc. In some cases the necessary level of precise detail may be available from the Develop Sales Proposal. Where this is not the case, this process is responsible for determining the precise customer information required to support the agreed proposal, capturing (through forms, or customer interviews, etc.) the required customer information, and storing the details in a form required by other processes.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

For example, some designs require extensive capture of details surrounding deployment of service delivery equipment, features associated with each item of equipment, customer user groups, etc.

Candidate Mandatory

The purpose of this process is to capture and record all pertinent customer data required for the initiation, realization and deployment of the agreed sales proposal. Where the Develop Sales Proposal process has not provided this, this process is responsible for determining the precise customer information required to support the agreed proposal, capturing (through forms, or customer interviews, etc.) the required customer information, and storing the details in a form required by other processes.

Candidate Optional

In most standard offerings the necessary customer data is often captured on the sales proposal agreement form associated with the standard offerings. For non-standard and/or complex sales agreements associated, for instance, with a customer RFP, extensive customer information may be required to plan and roll-out the agreed solution. In some cases the necessary level of precise detail may be available from the Develop Sales Proposal.

Candidate Interactions

The customer and the supplier enterprise

(3) eTOM Process Type Acquire Customer Data

Appears on these diagrams:

is a more detailed diagram for the

Issues

  • Business Process Framework 13.0 Modification
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:14